Privacy Policy
At Core Systems Hosting, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
Account Information:
- Username and email address
- Password (encrypted)
- Payment information (processed by third-party processors)
- Two-factor authentication settings
Usage Information:
- Server access logs and activity
- IP addresses and browser information
- Server performance metrics
- File uploads and modifications
- Console commands and outputs
Technical Information:
- Device type and operating system
- Browser type and version
- Connection data and timestamps
- API usage and access patterns
2. How We Use Your Information
We use the collected information to:
- Provide and maintain our hosting services
- Process transactions and send billing notifications
- Monitor and improve service performance
- Detect and prevent security breaches
- Respond to support requests
- Send service updates and important notices
- Comply with legal obligations
3. Data Storage and Security
We implement industry-standard security measures to protect your data:
- Encrypted connections (HTTPS/TLS)
- Secure password hashing (bcrypt)
- Two-factor authentication support
- Regular security audits and updates
- Restricted access to personal data
- Secure data centers with physical protection
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service Providers: Payment processors, infrastructure providers, and security services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
5. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences
- Analyze service usage
- Improve user experience
You can control cookie settings through your browser, but some features may not function properly if cookies are disabled.
6. Data Retention
We retain your information for as long as:
- Your account remains active
- Required to provide services
- Necessary for legal or regulatory compliance
- Needed to resolve disputes or enforce agreements
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your account and data
- Portability: Export your data in a structured format
- Opt-out: Unsubscribe from marketing communications
8. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
10. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or dashboard notification.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer through your account dashboard or support channels.
13. California Privacy Rights
California residents have additional rights under the CCPA, including the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information (which we do not engage in).